Kristoffer Canivet
Customer Insights Data Analyst @PBS Systems
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WORK HISTORY
Customer Insights Data Analyst @PBS Systems
Calgary, AB, CA
As a Customer Insights Data Analyst, I play a pivotal role in ensuring PBS Systems\' industry-leading customer service and retention remain exceptional. Embedded within the Customer Experience team, I collaborate seamlessly with Project Management, Marketing, Sales, Dealer Training, Customer Support, and Senior Management to uncover actionable insights that drive efficiency and enhance customer satisfaction.Leveraging Power BI and Domo, I design and maintain dynamic dashboards that translate complex data into intuitive, impactful visualizations. Using tools like SQL, R, DAX, and Beast Modes, I integrate data from Customer and Onboarding Databases with diverse sources to uncover insights that fuel decision-making and innovation.Beyond dashboard creation, I gather requirements, build reports, and prioritize both long-term initiatives and ad hoc requests, ensuring every deliverable aligns with strategic goals.Looking ahead, I’m driving PBS Systems into new frontiers of customer analytics, implementing sentiment and churn analysis to anticipate challenges and ensure no customer is left behind. My work is dedicated to transforming data into a strategic asset that continuously elevates the customer experience.
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Data Analyitics - Edge Up (Energy to Digital Growth Education and Upskilling Project)
University of Waterloo
B.Sc, Earth Science
SKILLS
ABOUT KRISTOFFER CANIVET
So you may be asking what is an \"enigmatologist\"? To summarize, enigmatology is the study of making and solving puzzles, so it completely encapsulates my past and future endeavours into one word. I have been solving puzzles throughout my career and life. Whether it\'s sorting through the complex salt controlled geology in the southern US, to finding the end on a roll of packing tape, I pursue any puzzle with determination and curiosity. As a graduate of the highly competitive EDGE UP (Energy to Digital Growth Education and Upskilling Project {https://edgeupyyc.com/}) and my Data Analytics training, I have a whole new set of tools to tackle today\'s data challenges. Agile, experienced integration specialist bringing data of all types together, producing better interpretations and value for an organization. Naturally inquisitive, quick learning individual who finds end goal, leverages available technology and resources. Accomplished presenter, educator, and consultant with International experience. Expertise in: Data Analysis | Creative Solutions | Leadership
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