Kristin Baird
Culture catalyst helping healthcare leaders achieve high employee engagement, retention, and consistently positive patient experiences. I bring the magnifying glass, mirror and roadmap.
- Role
- President at Baird Group Baird Consulting, Inc
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Kristin Baird
Kristin Baird is a nationally recognized thought leader in the patient experience, healthcare culture change, leadership development and employee engagement. A nurse and former hospital executive, she is now a full time consultant, author and speaker. Her online, instructor-led course, Be the Leader Nobody Wants to Leave, is elevating healthcare leadership with applicable content and coaching. As founder of Baird Group, she and her team helps transform the healthcare experience through culture assessment, medical mystery shopping, leadership development, employee engagement and customer service skill development. Baird\'s Model for culture transformation guides healthcare leaders in shaping a clear vision with tangible actions. She has authored five books and over 200 articles on healthcare leadership, culture and patient experience. In 2009, she was appointed by the Secretary of Health to serve as an advisor for the National Health Service Corps. She received the Wisconsin Public Relations and Marketing Society Award of Professional Excellence in 2009.Specialties: Culture assessment, culture change, retention strategies, leadership development, coaching, customer service training, employee engagement, service recovery, focus groups, culture improvement, physician shadow/coaching.
Experience
President
Baird Group Baird Consulting, Inc
Mar 1994 — Present · Madison, WI, US
Provide clarity about the organizational culture and the resulting patient experience, then facilitate changes for positive, sustainable results. Conduct culture assessments and mystery shopping for hospitals and medical practices as stand-alone assessments or as part of a broader culture-shifting strategy. Create customized, actionable solutions for improving culture and the resulting patient, provider and employee experience.
Education
University of Wisconsin-Madison
BSN
1975 — 1979
Cardinal Stritch University
MHA
1991 — 1993
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.