Kristen M.

About Kristen M.

As a customer service expert focused on delivering exceptional results, I bring a unique blend of technical experience and problem-solving skills to drive business growth. With a strong passion for technology, I have a proven track record of effectively managing complex tasks and prioritizing customer needs in fast-paced environments.I have pursued a Software Engineering Fellowship at Hackbright Academy where I developed a goal setting website using HTML, CSS, and JavaScript, allowing users to set and track their goals. I also built a student management system designed to help keep track of student information, including personal details, courses, and grades. Engaging in regular pair programming sessions enhanced collaboration and knowledge sharing within the team.My Frontend Web Development Nanodegree from Udacity allowed me to demonstrate my web development skills by re-creating a webpage from a design prototype. I utilized HTML and CSS to build out a personal blog website, including custom images, layout, and styling. Additionally, I used JavaScript to handle shopping cart app functionality, including adding/removing items, updating quantities, and calculating total prices.Technical Skills: Java | JavaScript | Spring Boot | JSON | SQL | HTML | CSS | Node.js | Hibernate | Bootstrap | Express | Git | Github | PostgresSQL | Command Line | Agile/Scrum | React | AxiosIn my work history, I have consistently utilized technology to enhance operations and deliver exceptional results.* As a substitute teacher, I provided guidance and support to students in utilizing educational software and online resources, resulting in a 15% increase in student participation and engagement.* As a dispatcher at Amazon, I collaborated with the management team to develop and implement process improvements, achieving a 98% on-time delivery and 95% customer satisfaction rating.* As a delivery driver, I optimized delivery routes using GPS navigation systems, resulting in a 15% reduction in fuel consumption.I am passionate about leveraging my technical skills and experiences to contribute to a dynamic team. Let\'s connect and explore how we can collaborate on innovative projects that drive business success.

Experience

1. Substitute Teacher

   Chesterfield County Public Schools

   Nov 2022 — Present

   Provides guidance and support to students in utilizing educational software and online resources• Collaborates with other teachers and staff to support student learning and development• Implements technology-based activities, resulting in a 15% increase in student participation and engagement• Utilizes online learning platforms and educational software to deliver lessons, reducing paper usage by 30%Key Achievement: Successfully resolved over 100 student concerns, resulting in improved student experience

Education

• Devmountain

  Software Engineering

• Udacity

  Frontend Web Development