Kris Walls

WORK HISTORY

ABOUT KRIS WALLS

Working with people is without a doubt my absolute passion. As Shrek once said ‘Ogres are like onions’ and so are us Humans. With layers of beliefs, values, attitudes and actions. Finding out how a person ‘ticks’ is a job in itself, but one that has helped me develop my team’s overall performance, absence rates and quite often career. I started my career as a Dispatcher for a leading utility company but soon found a spark for supporting others. I successfully achieved my NVQ L3 in Management and sought out opportunities to practice the theory as team leader and planning coach. I moved into Learning and Development and gained an advanced apprenticeship in L and D, whilst design and delivering a customer service package that was nominated for a national contact centre award. I loved being in the classroom! Facilitating to a range of delegates from contact centre agents to directors of the business has challenged and stretched me like nothing before. I thrived whilst training management and leadership essentials and project managing a national development programme called ‘one for the future’. But I was once again keen to practice the learnings I had gathered as I moved into team management. I have now led various customer-facing teams through huge change and delivered key operational successes, including industry-leading absence rates, improving customer service levels and winning colleague of the year 2017. Sport, in particular, football is my passion outside of work, so winning is vital! Helping my team win, and learn from our losses by creating an equal emphasis on Fun, Learning and Performance is my top priority as an effective leader.