Kris Hon
Director, Global Contact Center Ai and Advanced Analytics @Manulife
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WORK HISTORY
Director, Global Contact Center Ai and Advanced Analytics @Manulife
Toronto, ON, CA
Establish advanced analytics and AI roadmap (including generative AI, conversational AI and machine learning solutions) to drive tangible improvements in contact center KPIs and associated business value
EDUCATION
University of Toronto
Doctor of Philosophy (Ph.D.), Biochemistry
University of Toronto
Honours Bachelor of Science, Molecular Genetics and Microbiology
Crescent School
High School Diploma
ABOUT KRIS HON
Seasoned, adaptable and driven advanced analytics and data science leader with 9+ years experience in delivering analytics / AI solutions across enterprise-wide multi-phase programs to drive tangible business value and establish organizational digital capabilities. Strong analytical mindset blended with structured thinking / planning, accomplished program management with clear delivery ownership, efficient problem solving and effective communication stemming from my PhD and management consulting experiences. Demonstrated excellence in delivering strategic plans / roadmaps and developing reporting / analytics solutions (PowerBI, Tableau, Qlik) for top organizations in the financial, retail, CPG, healthcare and aviation industries.
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