Kris Hall
Customer Contact Manager @Evlo
Oxford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2017 — Present
Customer Contact Manager @Evlo
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Dialler Management: Optimizing call routing and agent utilization for maximum efficiency.Contact Strategies: Developing inbound and outbound call flows that boost customer engagement and satisfaction.Project Management: Delivering adhoc projects on time and within budget, exceeding key objectives.Data Analysis: Leveraging SQL reporting to identify trends, track performance, and inform strategic decisions.
SKILLS
Avaya ProductsCredit CardsLeadershipCustomer ExperienceChange ManagementTeam LeadershipOperations ManagementCustomer Relationship Management (Crm)Customer RetentionCustomer ServiceBusiness AnalysisCall CentersManagementTeam BuildingPerformance ManagementCrmTelephonyStrategyTeam ManagementContact Centers
ABOUT KRIS HALL
A highly-motivated, results-oriented individual who has several years of Contact Center…
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