Kris Freese
Rivian Service Advisor
- Role
- Rivian Service Advisor at Rivian
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
About Kris Freese
Experienced and solutions-driven HR Specialist with a strong background in…
Experience
Rivian Service Advisor
Jun 2025 — Present · Denver, CO, US
Act as the on-site liaison between centralized Service Support Operations and local Service Center operations- Serve as the primary point of contact for customers, addressing questions via in-person, phone, email, chat, and SMS- Triage customer-reported concerns, document issues, and determine appropriate service actions- Manage scheduling, parts coordination, and work authorization to ensure timely completion of service needs- Provide clear and proactive updates on case progress, timelines, and solutions, ensuring high levels of customer satisfaction- Conduct quality checks and final communication with customers to ensure services are completed accurately and to standard.
Education
Colorado State University
Bachelors of Science, Business Administration, Management and Operations
2006 — 2010
Skills
- Saas
- Digital Strategy
- E-Commerce
- Online Marketing
- Competitive Analysis
- Selling
- Start-Ups
- Real Estate
- Marketing
- Strategic Planning
- Microsoft Office
- Sales
- Email Marketing
- Account Management
- SEO
- Marketing Strategy
- Lead Generation
- Customer Acquisition
- Web Analytics
- Sem
- B2b
- Strategic Partnerships
- Online Advertising
- Digital Media
- Mobile Marketing
- Cold Calling
- Business Development
- Digital Marketing
- Sales Operations
- Customer Retention
- Customer Service
- Advertising
- Customer Satisfaction
- New Business Development
- Advertising Sales
- Product Marketing
- Sales Presentations
- Sales Process
- Social Networking
- Sales Management
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