Kris Ablett

Head of People & Customer @Sero

Cardiff, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2024 — Present

Head of People & Customer @Sero

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EDUCATION

2001 — 2004

Cardiff University / Prifysgol Caerdydd

Bachelor of Science (BSc), Biotechnology

SKILLS

Performance ManagementStore ManagementEmployee EngagementRecruitingEmployee RelationsTalent ManagementLoss PreventionEmployee TrainingMerchandisingStore OperationsCoachingProfitInventory ManagementMicrosoft OfficeRetailInterviewsPeople DevelopmentSuccession PlanningHuman ResourcesHR PoliciesVisual MerchandisingRetail SalesStock ManagementTrainingGrievancesMerchandise PlanningLeadershipInventory ControlTeamworkCulture ChangeLeadership DevelopmentPosShrinkageDriving ResultsCustomer ServiceNew Store OpeningsStock ControlMicrosoft WordPersonnel ManagementCustomer Experience

ABOUT KRIS ABLETT

I am a passionate and results-driven senior leader specialising in Customer Experience (CX) and Human Resources (HR), with a proven track record of driving employee engagement and embedding customer-centric strategies that deliver sustainable growth and great customer experiences. With experience leading diverse teams, I thrive at the intersection of people, processes, and purpose.As a B-Corp advocate, I am committed to aligning business success with social and environmental impact, ensuring growth is not just profitable but also sustainable. I have a particular passion for supporting social housing and the communities served by social landlords. I have a deep understanding of what it takes to create meaningful connections between engaged employees and satisfied customers, leveraging data-driven insights to drive operational excellence.Key areas of expertise include: • Developing and implementing customer-focused strategies that enhance loyalty and retention • Driving employee engagement through inclusive leadership and innovative HR practices • Leading organizational transformation aligned with sustainability and B-Corp principles • Building high-performing, collaborative teams that deliver measurable resultsI am energized by opportunities to lead organizations through change, ensuring that people remain at the heart of every decision. Let’s connect if you’re interested in discussing ways to create positive impact through people and purpose-driven leadership.

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