Kripa Thakur
Open to Opportunities Front Office Manager | Rooms Division Manager Results-Driven Front Office Manager | Expertise in India & Africa Markets | Elevating Guest Experience & Maximizing Revenue | Inspiring Team Leadership
- Role
- Front Office Manager at Afrin Prestige Hotel, Lda
- Location
- Mandi, HP, IN
- LinkedIn followers
- 500 followers
About Kripa Thakur
Hospitality leader with international experience across India and the African continent…
Experience
Front Office Manager
Nov 2023 — Present · Maputo, MZ
The 5-star hotel offers a range of facilities including 160 comfortable rooms, 1 restaurant, 1 bar, 6 banquet halls, and 1 garden. Led daily front office operations, delivering high guest satisfaction and operational efficiency.Developed and managed loyalty programs to enhance guest retention and brand engagement.Work closely with the sales, reservations, and marketing team to support room and event bookings.Supervised, trained, and mentored front office team, fostering a high-performance culture.Boosted OTA conversion rates by 15% and increased positive guest reviews by 25%.Collaborated cross-functionally with housekeeping, maintenance, and F&B to ensure smooth operations.Developed and continuously improved SOPs to streamline workflows and elevate service quality.Managed OTA extranet platforms (Booking.com, Agoda, Expedia etc) and Channel Manager for real-time rate and inventory control.Applied yield management strategies to maximize occupancy and revenue.Oversee vendor contracts for supplies, services, and maintenance.Monitor budgets, control operational costs, and drive profitabilitySupervise daily functions of housekeeping, front office, F\\ & B, and maintenance.Ensure hotel complies with legal, fire, and health & safety regulations
Education
Bharat Institute of Hotel Management, Dharamshala, Himachal Pradesh
Diploma in Hotel Management, Hospitality Administration/Management
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