Kripa Marrs
Technical Account Manager @ Glia | Strategic Customer Partner | Technical Advisor
- Role
- Technical Account Manager at Glia
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kripa Marrs
I sit at the intersection of complex technical architecture and high impact business…
Experience
Technical Account Manager
Jan 2024 — Present · New York, NY, US
Strategically manages a $2.8 million portfolio of key accounts, significantly enhancing platform utilization and technical optimization across digital, telephony, and AI virtual assistant products to drive customer success-Resolves complex front-end web development and telephony issues, proactively optimizing system integrations and security configurations to ensure peak performance and reliability, directly impacting customer operational efficiency-Collaborates cross-functionally with Customer Success and Sales to identify high-value expansion opportunities and develop strategic technical roadmaps, ensuring Glia\'s solutions consistently align with and propel customer business objectives-Leverages in-depth analysis of performance metrics to implement efficient routing strategies, maximizing productivity and efficiency for customers and their member base, leading to improved user experiences and business outcomes-Founding member of the Technical Account Management team, instrumental in identifying key team needs, overseeing the onboarding of new members, and advocating across the company for the new team\'s requirements, helping to shape its future and lasting influence on organizational success.
Education
Washington State University
Bachelor's degree
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