Krima Shah

Business Analyst @State Street

CA

Designed and crafted a business intelligence dashboard using Tableau Desktop, offering executive management access to past, current, and projected sales data. Proficient in translating intricate functional, technical, and business requirements into actionable architectural designs. Developed custom queries and reports to ensure quality verification and seamless information sharing. Expertise in storyboarding backlog items in Agile and tailoring items to align with business needs. Authored Business Requirements (BRD), User Requirements, and Functional Requirements (FRD). Generated data queries and reports utilizing various tools. Established and maintained technical documentation, showcasing experience in ETL data integration from diverse sources. Conducted comprehensive business analysis to evaluate driving factors and presented findings effectively. Supervised daily operations and sales functions, maximizing revenue, customer satisfaction, and employee productivity. Enhanced customer satisfaction by promptly resolving issues. Delivered financial insights to business units, improving financial performance and identifying potential risks and opportunities. Developed and executed performance improvement strategies and plans, fostering continuous enhancement. Conducted JAD sessions involving management, development, and user teams to streamline requirement clarification and facilitate improved communication. Presented reports to internal and external stakeholders through Confluence and Jira. Resolved operational problems, leading to improved efficiency and exceptional service delivery. Conducted thorough research, consolidating information from various sources and presenting valuable insights.

Conestoga College

Predictive Analytics

Gujarat Technological University (GTU)

Bachelor's degree

Conestoga College

Postgraduate Degree