Kritika Gupta
AI Product @ American Express - Servicing Innovation | JMI’19
- Role
- Manager - Digital Product Management (Servicing Innovation) at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kritika Gupta
As a Product Manager - Gen AI at American Express, I blend my technical expertise (BTech Computer Engineering, and data science) with strategic product vision to develop and launch innovative generative AI solutions. My experience as a Senior Analyst - Product Development, coupled with my background in agile methodologies and data-driven problem-solving, has been instrumental in this transition. Currently, working towards translating complex AI concepts into impactful products that drive customer value and better user experience.My prior roles at Tata Communications and SigTech, focusing on automation and data science, further strengthened my analytical and technical skills. I am driven by a passion for continuous learning and a commitment to building inclusive and innovative teams.
Experience
Manager - Digital Product Management (Servicing Innovation)
Feb 2025 — Present · Gurugram, IN
Developing and executing upon the GenAl strategy & priorities for Global service group through rapid testing and learning. Accelerating and scaling GenAl pilot programs through scope definition, coordination, and ongoing centralized support (e.g, analysis, change management, communications) for Content Management System.
Education
Jamia Millia Islamia
Bachelor of Technology - BTech, Computer Engineering
2015 — 2019
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