Kriday Kallalathil
Research Assistant @Bbb, Greater Atlanta
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WORK HISTORY
Research Assistant @Bbb, Greater Atlanta
GA, US
I worked on building an AI-powered chatbot designed to help our team better understand and respond to customer complaints. The system analyzes messages to identify key topics and detect customer emotions, like frustration or urgency, so we can prioritize and resolve issues faster. I trained the models on historical complaint data to improve accuracy over time and provided insights that helped the support team spot recurring problems and address them more efficiently. Alongside this, I worked on data cleaning, feature engineering, predictive modeling, and GenAI solutions to support businesses in the Atlanta area.
EDUCATION
Bharatiya Vidya Bhavan's
High School Diploma, Computer Science
Georgia State University - J. Mack Robinson College of Business
Master's degree, Data Science and Analytics
Sri Ramakrishna Engineering College
Bachelor of Engineering - BE, Mechanical Engineering
ABOUT KRIDAY KALLALATHIL
Currently pursuing a Master\'s degree in Data Science and Analytics at Georgia State…
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