Kratika Sharma
Mangament Consultant Manager @Accenture in India
Bengaluru, KA, IN
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WORK HISTORY
Mar 2024 — Present
Mangament Consultant Manager @Accenture in India
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Bangalore Urban, IN
Developed conversation flows and FAQs using DFCX with RAG, enhancing customer experience.• Implemented Python webhooks for fulfillment requests, streamlining processes.• Co-led Google Contact Center Offering, attracting top talent and increasing project demand.
EDUCATION
2008 — 2013
Rajasthan Technical University, Kota
B.tech
2020 — 2021
International Institute of Information Technology Bangalore
Postgraduate Diploma
ABOUT KRATIKA SHARMA
Accomplished Technical Consultant with 12+ years of experience in driving digital…
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