Krati Jain

About Krati Jain

I am a Certified Salesforce Business Analyst with 7.10+ years of experience driving CRM…

Experience

1. Salesforce Business Analyst

   Wipro

   Nov 2021 — Present · Hyderabad, IN

   Drove requirements gathering sessions for Mobile Telecom processes (Sales, Assurance, Order Management, Billing) within Salesforce by conducting stakeholder interviews and workshops, resulting in a 25% improvement in order accuracy.• Collaborated with cross-functional stakeholders to translate business requirements for the Salesforce Vlocity Cloud, focusing on Enterprise Product Catalog (EPC) configurations.• Oversaw the design and implementation of complex telecom product catalogs, including bundles, pricing rules, and eligibility criteria within EPC.• Facilitated Agile ceremonies, ensuring epics were broken into actionable user stories with clear acceptance criteria.• Utilized JIRA and Confluence for project management, defect tracking, and business process documentation, ensuring timely identification and resolution of issues, and maintaining project timelines.• Collaborating with developers, architects, managers, QA, and stakeholders to deliver high-quality solutions meeting business needs• Partnered with technical teams to drive deliveries efficiently, overseeing UAT and stakeholder reviews.• Directed the POD team during pre-deployment phases, ensuring scope readiness and successful production deployments• Delivered Train-the-Trainer sessions, EBI demos, and user manuals, increasing adoption by 25%• Conducted detailed impact analysis post-implementation, demonstrating Salesforce’s effectiveness in streamlining telecom processes, resulting in a 20% increase in operational efficiency.

Education

• Technocrats Institute Of Technology

  Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering

  2010 — 2014

• SCHOOL OF ELECTRONICS,DAVV INDORE

  Master of Technology (MTech), MOBILE COMPUTING TECHNOLOGY

  2015 — 2017

Skills

• Android Sdk
• Public Speaking
• English
• Javaserver Pages (Jsp)
• Event Planning
• Java
• C++
• Database Management System (Dbms)
• Java Swing
• Microsoft Word
• Struts
• Powerpoint
• Microsoft Excel
• Mysql
• C
• Microsoft Office
• Teamwork
• Linux Kernel
• Linux
• Time Management
• Core Java
• Operating Systems
• Android Development
• Dbms
• Matlab
• Android