Kranti Gaurav

About Kranti Gaurav

Data Scientist | AI Enthusiast | Machine Learning Engineer Business Analyst |…

Experience

1. Wfm Dialer Administrator

   iQor

   May 2023 — Present · Noida, IN

   Responsible for all aspects of the international call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management.Create and update outbound campaigns including pacing, trending, penetration, non-connects, and troubleshooting.Configuration of new campaigns: creation, user profiles, worksheets, etcSupport various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS, Emails etc.Ensure and document outbound dialer activity by Performing list management: Loading, mapping, reporting etc.Analyze dialer-output data to identify potential problems and issues.Create and update dialing campaigns filter, list strategies, and payment reports.Monitor and adjust the performance of the dialer systems.Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes.Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved.Collaborate with internal & external partners to maximize the achievement of business goals.Understand technology systems and create viable dialing campaigns to achieve departmental objectives.Launch scheduled campaigns in accordance with departmental standard operating procedures.Continuously monitor agent’s skills in real time & Analyze data to identify emerging trends and quickly respond to minimize the impact on operations.Partner and review staffing plans to maintain adequate staffing levels to meet business demands.Serve as the main point of escalation between numerous functional areas.Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, Federal Laws, California Privacy Act, etc.

Education

• Sikkim Manipal University of Health, Medical and Technological Sciences

  Master of Business Administration - MBA

• Indian School of Business

  Google Online Marketing Challenge

• Indian Institute of Technology, Madras

  Bachelor of Science - BS

• Google Online Marketing Challenge

  Certification Course in Google AdWords, Google Analytics & Facebook Marketing

• Marathwada Institute of Technology

  Engineering

• AIMA ( Governing Body of IIMs )

  PGCM

• XLRI Jamshedpur

  Marketing

Skills

• Golf
• Management
• Start-Ups
• Mobile Technology
• Product Management
• Sms
• Telecommunications
• Ivr
• Business Development
• Digital Marketing
• Business Planning
• Squash
• Strategy
• Vendor Management
• Product Marketing
• Team Management
• Vas
• Mobile Content
• Value-Added Services (Vas)
• Key Account Management
• Business Strategy
• Gprs
• Mobile Devices
• Wap