Kumar Anjani

About Kumar Anjani

Hello there! and I’m glad you’re here.=> Career Objectives:A qualified professional with more than 6 years of work experience in Technologies, Operations, ServiceManagement and leverages my subject matter expertise in implementing IT Services Management (ITSM) solutions based on ITIL processes and expertise in End User Computing (L2/L3). Seeking a challenging new position with room for advancement. Continuous learner, always eager to learn new skills and technologies which help me to grow as a person.=> Skills- ServiceNow/Jira/FreshDesk- Software/Printer/Scanner Installation- Windows System Administrator- Active Directory- Microsoft Exchange - Microsoft Office 365- SCCM- Citrix XenDesktop- MS Intune- ITIL Process Expert- ManageEngine: EndPoint Central, ADManager Plus.=> About Strength:• Worked as a SME (subject-matter expert) for the End User Computing(L2/L3) team in my last project.• Ability to work with VIPs and Senior Level management in a professional and proficient manner.• Training the new joiners and helping them to gain confidence in the process on floor.• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.• Documented keystroke SOPs for the activities performed in the team and newly aligned process.• Update the self-help document more convenient to users which would help to solve the issues at user end.• Manage several scheduled tasks for customers, designed to ensure that the Customers Systems remain operational.• Propose the new CIP (Continual Improvement plans 1 per Quarter) to automate the tasks which would help to reduce the volume in EUC queue.• Ability to multi-task and make sound judgments in a fast-paced, high stress environment.• Analyze the Root Cause for the Fault occurred and suggesting the fix for them to avoid the future occurrence. Also worked on recurring incidents.• Good understanding in handling of dispatch sites (remote location) and dispatch cases. Ability to work with FE (field engineer) and make sure issue has been sorted out on the same day.

Experience

1. Systems Engineer

   Tata Consultancy Services

   Aug 2022 — Present · Patna, IN

   EUC, day-to day activities:• Handling International customers and providing Second Level (L2/L3) Technical and Operational support on Desktop related issues on Windows platform.• Good knowledge in Service Now ticketing tool.• Software installation and troubleshooting for Adobe\'s software, Microsoft\'s software, and other Business-related software (SAP, etc.) over Windows / Citrix XenDesktop.• Printer/Scanner installation and configuration using IP Address.• Providing 1st level troubleshooting for SCCM and Intune related issues.• Responsible to troubleshoot Windows OS issue, Network issue, BIOS update, System drivers update, Application issues, Antivirus, Patches, and other Hardware issues.• Worked with Active Directory to build user Network profiles, reset passwords, unlock accounts, enable/disable accounts.• Have engaged in creation of Security groups, DLs, and managing the permission and members.• Knowledge of creating Service Accounts or Shared mailbox and, user network profiles manually via Exchange Management PowerShell (part of AD).• Good knowledge of Unix account creation for - Users, Service account or Shared mailbox and, engaged in creation of Home Directories for various locations over PuTTY.• Know about configuration of VM servers by working on tool V-Center by configuring IP-address, DNS, Subnet Mask and changing domain name.• Know about, how to keep server in maintenance and pulling CPU utilization report from SCOM servers while patching.and, many more.

Education

• Patna University

  Bachelor in Computer Application (BCA)

  2015 — 2018