Kps Arora
Renewal Manager @CGS (Computer Generated Solutions)
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WORK HISTORY
Renewal Manager @CGS (Computer Generated Solutions)
Saint John, NB, CA
EDUCATION
Nagpur University
Engineer Electrical, Electrical
ABOUT KPS ARORA
Business Analyst experienced in leading business analysis, IT service delivery, and digital transformation projects across enterprise, consulting, and public-sector environments. Skilled in requirements gathering, business process re-engineering, JAD facilitation, and integration. Proven ability to deliver cost-effective solutions, reduce defects, and improve adoption rates. Strong expertise in Agile/Scrum, stakeholder engagement, and performance measurement. CORE COMPETENCIES• Business Analysis & Functional Requirements (BRD, Gap Analysis, Use Cases, User Stories)• Process Re-engineering & As‑Is/To‑Be Modeling• JAD Facilitation & Stakeholder Workshops• ERP/CRM Integration & SaaS Delivery• Agile / Scrum / SDLC Methodologies• Prepare User Acceptance Criteria (UAT / SIT / Regression Testing) and get client sign-off• KPI Development & ROI Reporting (apply Negotiation Skills to justify efforts)• Tools: Jira, ServiceNow, Power BI, MS Office Suite• Conduct stakeholder sessions - interviews & analyze to identify areas for process and systems improvement• Collate business requirement and make a use case • Prepare Operational and Management reports requirement• Engage with the client for the deployment plan and change management (including training and hand-holding)• Periodic communication to stakeholders aligned with PM’s planKEY DELIVERIES• SaaS solution for Distribution Mgmt. and Salesforce ERP/CRM 18 clients from Beauty & Healthcare industries• API integration of ERP/CRM with SaaS solutions, enabling seamless data flow.• Power BI dashboards for executive KPIs, improving decision making speed by 30%.• Digital transformation projects of Banking, Insurance, Retail, and HRMS, impacting 25+ enterprise clients.• JAD sessions and stakeholder workshops, ensuring consensus and reducing requirement gaps by 20%.
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