Jeffrey Kozlowski
Training Program Manager at Optimum
- Role
- Training Program Manager at Optimum
- Location
- Stamford, CT, US
- LinkedIn followers
- 500 followers
Experience
Training Program Manager
Mar 2021 — Present · Long Island City, NY, US
Develop and conduct training programs encompassing scope, goals, schedules, risks, resources, communications, and change management.• Project manage the end-to-end, enterprise-wide compliance training program for nine thousand employees including design, development, implementation, executive communication, executive reporting, and success criteria. • Project manage enterprise-wide human resource system and process training including people management migration, time keeping, compensation, commissions, recruiting, workspace reservation, and union management.• Coordinate stakeholders, assign tasks, and manage cross functional teams (HR, HRIT, Legal, Subject Matter Experts, Operations, and Workforce Management) on strategic and operational decisions related to enterprise training initiatives. • Management and maintenance of onboarding forms related to federal, state, local regulations and AUSA policies.• Led vendor management and procured compliance training providers, development tools, and image/video repositories. • 2023 Altice All Star team recipient.
Education
CUNY Laguardia Community College
Associate of Applied Science (A.A.S), Computer Technology
1999 — 2001
SUNY Polytechnic Institute
Bachelor of Science (B.S.), Telecommunications
2001 — 2004
University of Wisconsin-Whitewater
Master of Business Administration, Project Management
2019 — 2023
Skills
- Software Documentation
- Communication Skills
- Technical Support
- Mentoring
- Call Center
- Remedy Ticketing System
- Customer Experience
- Computer Repair
- Team Leadership
- Management
- Team Building
- Customer Satisfaction
- Training
- Windows Xp
- Network+
- Process Improvement
- Call Centers
- Instructional Design
- Help Desk Support
- Customer Service
- Articulate Storyline
- Telecommunications
- Instructor-Led Training
- Leadership
- Coaching
- Contact Centers
- Business Process Improvement
- Virtual Training
- Computer Hardware
- Telephony
- System Administration
- Broadband
- Sip
- Synchronous Learning
- Project Management
- Change Management
- Performance Management
- Crm
- Operations Management
- Cable Modems
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.