Kowsalya L
CX - Assitant manager #wordsofkowsalya 🐥
- Role
- Assistant Manager at Hdfc Limited
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Assistant Manager
Oct 2023 — Present · Chennai, IN
Facilitate seamless omnichannel support across email, chat, and phone, consistently delivering prompt and accurate resolutions to customer queries. • Effectively managed and prioritized high-volume customer inquiries, ensuring timely solutions while balancing competing operational demands. • Cultivated positive client relationships by addressing concerns with empathy and professionalism, while maintaining meticulous and accurate CRM records. • Supervised and mentored a team of email support agents, delivering comprehensive training and actionable performance feedback to improve service quality. • Managed end-to-end billing operations, including processing payments, addressing financial inquiries, and swiftly resolving complex billing disputes.
Education
Dr. MGR janaki collage of arts and science for women
Bachelor of Arts - BA, English Literature
2017 — 2020
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