Koustubh Saxena

Associate Analytics Ops Specialist @Forrester

Delhi, IN

Role Summary:As part of the operations analytics and insights team, I specialize in helping clients elevate their operational efficiency and strategic performance through data-driven decision-making.Key Responsibilities & Impact:• Conducted in-depth benchmarking studies to compare client performance against industry best practices, identifying gaps and opportunities for competitive advantage.• Analyzed complex datasets to uncover patterns, trends, and anomalies, driving actionable insights across operational functions.• Created insightful reports and interactive dashboards to present performance findings to key stakeholders in a clear and compelling manner.• Monitored key performance indicators (KPIs) across multiple operational domains, ensuring alignment with both internal targets and industry standards.• Utilized survey tools like Qualtrics to design, distribute, and analyze surveys, enriching performance evaluations with direct client feedback.