Koushik Majumdar

About Koushik Majumdar

A consummate banking & financial services leader with decades of experience in problem solving, program and project management, driving transformation and doning leadership roles. Go to leader when it comes to driving customer experience, cost optimization, process/ operational excellence or digital transformation. Equal at ease whether engaging field or branch personnel to get firsthand knowledge of issues/ experience or taking CEO/ leadership team through strategic solution/ way forward Key analytical eye, excellent observer with a clear focus on outcome and a zeal to work way through ambiguity An IIM Calcutta alumnus and an engineering degree from Jadavpur University with an approach agile enough to deliver successfully a large transformation project for a telecom giant in Bangladesh or an upcoming bank in Sri Lanka or helping build an analytics roadmap for one of the largest PSU banks in India. Experience in handling large teams, managing conflicts effectively and not losing sight of customer or client need. Have dabbled with blogs on financial services (even running a website for a couple of years) or brushing up the ABCD of quantum physics when passion takes temporary precedence.

Experience

1. Business Strategy Projects and Excellence

   IDFC FIRST Bank

   Feb 2020 — Present · Mumbai, IN

   Setting up the strategy and transformation team. a. Strategy & Transformation – Competition Benchmarking, Field Studies and mystery shopping, Trend analysis, Product gap and strategy, Customer experience Gap Analysis b. Driving digital transformation – Mobile app, Brand Website, Gen AI search engine, Intelligent Search, WhatsApp Journeys (Fastag, Bank), Employee Portal c. Defining digital journeys – SA journey, Birthright definition, Credit Card (NTB), Mobile App Customer Journeys, Journey Benchmarking d. Conceptualizing & Leading new pan bank projects – NTB Call center, Retail Banking Cost Optimization, Workforce Productivity and Employee Experience, Financial Education App e. Implementing Data led decision making – Defining & tracking X-sell metrics (flow and stock), Developed one of the kind industry dashboards leveraging RBI and CIBIL data and combining with internal bank data, MD Watchtower on Tableau f. Team Leadership – Recruited and led senior (VP level) hires for the MD office to create a niche internal powerhouse for driving key initiatives

Education

• Massachusetts Institute of Technology - Sloan School of Management

  Executive Program, Artificial Intelligence: Implications for Business Strategy

  2018 — 2018

• Jadavpur University

  Bachelor of Engineering (BE), Mechanical Engineering

  1995 — 1999

• Indian Institute of Management, Calcutta

  PGPEX, Finance & Strategy

  2006 — 2007

• Stanford University

  Online Course Delivered through Coursera, Machine Learning

  2018 — 2018

Skills

• Management
• Strategic Cost Optimization Program
• Business Analysis
• Business Transformation
• Program Management
• IT Strategy
• Business Process Re-Engineering
• Process Maturity & Gap Analysis
• Business Development
• Team Management
• Life Insurance
• Banking & Financial Services
• Management Consulting
• Functional Capability Analysis
• Vendor Management
• Business Process Improvement
• Nbfc
• Project Management
• Business Strategy
• Consulting
• Strategy
• Retail Banking