Kouser Izhar
- Role
- Customer Technical Support Engineer at Commvault
- Location
- Trenton, NJ, US
- LinkedIn followers
- 500 followers
About Kouser Izhar
An experienced Support professional helping Corporations, MSP\'s & their vendors in…
Experience
Customer Technical Support Engineer
May 2000 — Present
Functioned as CommVault Messaging support engineer in a wide range environment. Handled complex issues for customers backups, restores, configurations, and disasters recoveries. • In-depth knowledge of data de-duplication, data replication, and Snapshot Technology. • Documented environment and submitted written and oral reports to upper management. • Supported growing customer- based environment by providing thorough and expert analysis of customer environments and information transfers. • Implemented CommVault\'s product suite to interoperate with varying configurations of firewall applications such as Microsoft ISA Server and firewall applications such as MacAfee, windows defender, Trend Micros, Norton. • Assisted customers in troubleshooting backup and restores in SAN, NAS, libraries and drives. • Provided Tier1 support which includes approving and owning difficult tickets from Tier II engineers which require interfacing with our software development team. • Contributed knowledge based articles to be published on CommVault\'s customer support site. • Performed migration from Windows 2003 to 2008 and assisted with Exchange migration from Exchange 2007 to Exchange 2010. Consolidated worldwide Exchange environment to one center location.\' Followed Commvault\'s SOP\'s and Customer SLA\'s, updated tickets in CRM, Salesforce. 100% customer satisfaction surveys to contribute to Commvault\'s support and professional services
Education
BS
Bachelor of Science (BS), Computer and Information Sciences and Support Services
1983 — 1985
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