Kourtney Williams
General Manager @YouFit Gyms
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WORK HISTORY
General Manager @YouFit Gyms
Atlanta, GA, US
Recruit, develop, and motivate personnel in order to balance staffing strength with profitability and growth- Work cross functionally to set and monitor key productivity indicator improvements and change management- Organize and prioritize multiple tasks and deadlines; work independently with limited supervision and complete various projects thoroughly, accurately and timely as assigned by management- Plans and direct staffing, training, and performance evaluations to develop and control sales andservice programs- Identify and implement improvements to processes and systems so that we work efficiently, delivering excellent service and customer satisfaction- Manage team of direct reports covering coaching, talent development and career planning- Monthly review of P&L and discovered ways to keep a healthy business- Work with cross functional teams to manage and present monthly, quarterly and annual metrics and analysis on marketing and sales performance management- Attend industry conferences, conduct research, and perform benchmarking exercises to ensure we are maintaining the highest level of performance and value
EDUCATION
South Carolina State University
Bachelor's degree, Communication
Warren G. Harding High School
Diploma
ABOUT KOURTNEY WILLIAMS
Professional experienced in Operations, Sales and Marketing. Highly knowledgeable in Agile Project Management best practices, program management, and business process improvement. Team player with a strong level of commitment to project deliverables. Able to obtain any position by utilizing my management and sales experience while continuing to be challenged. My colleagues recognize me for accomplishments in developing and sustaining best-in-class operational performance to exceed all key business goals and KPIs with emphasis on collaborative partnerships. Known as a strategic thinker and a dynamic leader with high integrity, strong business acumen, results-oriented and effective communication skills. I am a champion of developing high performing teams and also cross-functional teamwork. Areas of Expertise - Critical Thinking - Vendor Relations - Data Analysis - Reporting - Process Improvements - Quality Assurance
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