Kourtney Cross

About Kourtney Cross

As a ServiceNow Business Analyst at Leidos, I support multiple ServiceNow implementations for both Leidos and Federal Government customers. In this role, I collaborate with stakeholders to gather business and technical requirements, ensuring seamless integration and optimization of ServiceNow ITSM, CSM, and HRSD solutions. This role allows me to leverage my expertise in ServiceNow, business analysis, and Agile methodologies to deliver high-impact solutions that support mission-critical operations.While an Account Executive at Intuit, I specialized in selling QuickBooks Online, Accounting, ERP, and Financial Management Software across diverse industries. I managed large prospect pipelines through Salesforce and support multiple partners throughout the sales process. I demonstrated expertise in implementing key sales methodologies, fostering client relationships, and consistently exceeding quarterly sales targets. I have 8 years of experience in B2B and high-value B2C sales, with a proven track record of successfully managing the entire sales cycle, from identifying opportunities and developing value propositions to negotiating contracts and providing exceptional customer service. I have secured major accounts such as U.S. Nursing, increasing their revenue by 35%. I have also achieved President\'s Club Gold status at CarMax, selling over 670 units and generating over $13 million in total sales. Additionally, I have completed professional ServiceNow training with TechBridge, obtaining the ServiceNow Certified System Administrator certification. I have also obtained the Certified ScrumMaster® (CSM®) certification from Scrum Alliance, enhancing my skills in agile project management and collaboration. I\'m always eager to learn new skills and technologies, and to collaborate with diverse and talented teams. I\'m passionate about ServiceNow, sales, account management, and providing value to clients. Let\'s connect! If you\'re interested in ServiceNow, sales, account management, or related opportunities, I\'d love to explore how we can work together for mutual success.

Experience

1. Servicenow Business Analyst

   Leidos

   Jan 2025 — Present

   As a ServiceNow Business Analyst at Leidos, I support multiple ServiceNow implementations for both Leidos and Federal Government customers. In this role, I collaborate with stakeholders to gather business and technical requirements, ensuring seamless integration and optimization of ServiceNow ITSM, CSM, and HRSD solutions. This role allows me to leverage my expertise in ServiceNow, business analysis, and Agile methodologies to deliver high-impact solutions that support mission-critical operations.

Education

• Stephen F. Austin State University

  Bachelor of Business Administration - BBA, Accounting