Koti Charley

Key Account Manager @Zomato

Hyderabad, IN

Client Relationship Management: Cultivated and maintained strong relationships with key clients, ensuring high levels of customer satisfaction, retention, and long-term loyalty through personalized service and consistent engagement.Data-Driven Performance Optimization:Conducted thorough data analysis to uncover trends, patterns, and performance gaps, leading to continuous improvement in key performance metrics and strategic account management.Strategic Reporting & Insights: Prepared and delivered comprehensive reports and dashboards to stakeholders, offering actionable insights and recommendations to drive informed decision-making and optimize business outcomes.Cross-functional Collaboration & SolutionsDelivery: Collaborated with cross-functional teams across departments to address customer needs, resolve complex issues, and deliver tailored solutions, enhancing overall client experience and satisfaction.Market Analysis & Business Development:Conducted detailed market analysis to identify emerging business opportunities and stay ahead of industry trends, ensuring the company\'s competitive edge in the marketplace.Contract Negotiation & Finalization:Successfully negotiated and finalized contracts with key clients, ensuring mutually beneficial terms that aligned with company goals while fostering long-term partnerships.Revenue Growth Achievement: Delivered a 100% increase in annual revenue from key accounts through strategic account management, innovative solutions, and proactive client engagement.

GITAM Deemed University

Master of Business Administration - MBA, Marketing/Marketing Management, General