Kota Bharadwaj

Operational Executive @GMR Group

Hyderabad, IN

To contribute to the Airports Mission of achieving sustainable growth by Delivering Quality Service & Customer Experience for shopping and dining through fulfilling following responsibilities chalked out by the department. Monitor operational performance of external Service Providers as per the Service Level Agreements Responsible & inspecting Concessionaires operational areas per checklist and schedule. Monitor Compliance requirements for Service Quality Audits Responsible for inspecting Concessionaires operational areas Fire prevention, Safety and other compliances. Complaint management by facilitating suitable actions for immediate attention. Root cause investigation and analysis of recurring complaints for process improvement.ORGANISATION CHARTKey AccountabilitiesInspect and monitor performance of external Service Providers as per the Service Level Agreements and preparing required reports. Conduct checks of overall functionality as per checklist deployment and Systems Monitor Service quality standards are met Revenue leakage opportunities to be identified and steps to be taken to arrest gaps in system. Monitor Compliance requirements for Service Quality Audits and preparing required reports. Check functionality of concessionaires as per the set operational timelines. Monitor waste management & pest control services of food & beverage/Retail units, Commercial areas. Inspect functionality of services such as Vending machines, business center, Wi-Fi, Smoking Lounges etcConduct Audits of 400 plus Commercial outlets along with pier team members across Retail, F&B, Services, Warehouses Ensure cleanliness of the outlets is apt for a good and positive passenger experience. Rewards & Recognition audit scores validity and in a timely mannerAeroplaza conduct daily inspections, escalation of observations, inspecting all Concessionaires operational areas for Fire prevention, Safety and other compliance and maintain tracker sheets for more than 250 locations

Ramakrishna Mission Vidyalaya

Diploma of Education, Germanic Languages, Literatures, and Linguistics

Sr Digi School

Ssc, Ssc

Ramakrishna Mission Vidyalaya

Diploma of Education, German Language and Literature

Annamalai University

Bachelor's in Hotel Management, Hotel, Motel, and Restaurant Management

Chennais amirta institute of hotel management

Bachelor's degree, Hospitality Administration/Management