Katie Osteen

About Katie Osteen

With almost 10 years of experience in various forms of Account/Customer Management I bring a unique skill set to the table. I am passionate about providing my clients with a hands on approach to their unique needs. As an influential and results-driven leader, I have extensive experience in operations, workforce management, customer service, and compliance while working to drive business growth within fast-paced, ever-changing environments. I am skilled at managing key performance indicators, scheduling, employee relations, negotiations, human resources, and daily operations. I thrive at executing effective strategies, delivering outstanding performance, and using verbal, written, interpersonal, and communication skills. By bringing employees together, I can find solutions to problems quickly and efficiently. Key Skills Account Management Customer Service Project Management Program Management Business Development Operations Management Training and Development SaaS Program Implementation Conflict Resolution Customer-Centric Focus Leadership Coaching / Mentoring

Experience

1. Sr Customer Success Manager

   Domo

   Mar 2022 — Present · Nashville, TN, US

   Manage a book of accounts with a total Annual Contract Value (ACV) exceeding $7.5M,ensuring high-level service delivery and customer satisfaction. Facilitate day-to-day operationsbetween customers and the company, addressing inquiries and resolving issues to maintainexceptional customer experiences.• Developed and implemented a strategic renewal approach for customers, significantlyincreasing revenue to over $17M, showcasing strong negotiation and customer retention skills.• Achieved and surpassed 100% quota in consecutive years (2022 and 2023), exceedingsales targets and contributing to overall company success.• Effectively cultivated relationships with Enterprise Level customers, including industryleaders such as Fidelity, Johnson & Johnson, Colgate Palmolive, McKinsey & Co, and CoxAutomotive, fostering strong partnerships and driving business growth.

Education

• The University of Tennessee at Chattanooga

  Bachelor of Science (BS), Education

  2000 — 2003

Skills

• Salesforce.com
• Instructional Technology
• International Education
• Esl
• Curriculum Development
• Workshop Facilitation
• Instructional Design
• Lesson Planning
• Educational Technology
• Classroom Management
• Common Core State Standards
• Leadership
• Teacher Mentoring
• Teacher Training
• Staff Development
• Public Speaking
• Curriculum Design
• Sales
• Customer Satisfaction
• Training
• Differentiated Instruction
• Teaching