Kosar M.
Ux & Service Designer @Konecranes
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WORK HISTORY
Ux & Service Designer @Konecranes
FI
Prototyped design system components, e.g, asset management cards for visualizing equipment health- Led alignment of design and CX teams to create maintenance journey maps, leading to higher CSAT- Designed and tested a cohesive multi-touchpoint UX for a futuristic crane concept- Developed a customer segmentation framework to enhance market positioning for future products- Qualitative research on the role of service design in customer centricity
EDUCATION
University of Tehran
Bachelor of Arts - BA
National Organization for Development of Exceptional Talents (Sampad)
Mathematics
Aalto University
Master's degree
ABOUT KOSAR M.
Curious about how life works, I seek a deeper look into the world around me through the…
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