Kortnie Bush

Experience

1. Senior Customer Success Account Manager

   Docusign

   Oct 2024 — Present · Seattle, WA, US

   Prevent risk and drive growth in customers through early engagement, driving value, engaging with key collaborators as measured by renewal outcomes-Achieve financial and strategic revenue, bookings and billings targets-Maintain and update a rolling forecast of my territory and communicate any renewal risk to internal resources in order to develop resolution strategies-Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust-Conduct regular business reviews with customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives-Accountable for the full adoption strategy, using key partners across the Docusign ecosystem to deliver comprehensive paths for success-Serve as the primary point of contact and facilitation on behalf of customers for any critical concerns-Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product-Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable

Education

• Michigan State University

  Bachelor of Arts - BA, Hospitality Business

  2014 — 2016

Skills

• Hospitality Industry
• Public Relations
• Social Media Marketing
• Microsoft Excel
• Salesforce
• Leadership
• Cross-Functional Team Leadership
• Revenue Management
• Event Based Marketing
• Customer Service
• Event Management
• Event Planning
• Lodging Operations
• Microsoft Office
• Sales
• Hospitality
• Microsoft Word
• Time Management
• Hospitality Management
• Marketing
• Teamwork