Kortney Bruton
Service Operations Lead | Team Leadership | Workflow Optimization | Client Experience Strategy
- Role
- Service Operations Lead at Drybar
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Kortney Bruton
I lead in fast-paced beauty and wellness environments where precision, communication, and client experience drive performance.With a background in frontline service and team support, I specialize in bringing structure to fast-moving operations, improving workflows, supporting team performance, and ensuring service delivery remains seamless.As a Service Operations Lead, I help drive daily operations, coach team members, and resolve issues in real time while protecting brand standards and revenue flow.I’m passionate about building systems that are clear, efficient, and dependable while creating environments where both teams and clients can thrive.
Experience
Service Operations Lead
Jan 2026 — Present
Promoted from Client Engagement Specialist to oversee daily operational flow in a high-volume salon environment.• Lead daily floor operations and manage staffing efficiency• Coach team members to maintain service and performance standards• Resolve client escalations and protect retention and revenue• Coordinate workflow during peak service hours
Education
The Tech Level
Tech Sales
Milan Institute
Cosmetology/Cosmetologist, General
Nevada PMU Academy
Permanent Cosmetics/Makeup and Tattooing
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