Kateřina Orságová
Technical Support Engineer @Callsign
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WORK HISTORY
Technical Support Engineer @Callsign
Provide operational support for a digital identity SaaS platform, managing incidents and ensuring clear communication across clients, engineering teams, and vendors- Perform log-based investigations, including reviewing SMS and voice telephony logs to validate and diagnose reported issues- Triage and progress service requests and application-related cases while maintaining SLA adherence- Coordinate escalations with engineering, infrastructure, and product teams to drive timely resolution of complex issues- Support incident flow by gathering evidence, updating stakeholders, and ensuring issues are tracked through to completion.
EDUCATION
Masaryk University Brno, Faculty of Social Studies
Bachelor's degree, Education
ABOUT KATEŘINA ORSÁGOVÁ
4 years in technical support across MSP and SaaS. I focus on clear communication, incident coordination, and working effectively with engineering during escalations.
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