Korrie Sattler

Field Support Specialist - Dallas Region @GE医疗

Wauwatosa, WI, US

Drive the overall execution of the GEHC field service operations into all applicable processes including service records, parts, PMs, FMIs, and service tools.Responsible for timely and accurate quoting for OnDemand services.Main point of contact for field engineer onboarding and offboarding, ensuring all details within parts, tools, SRs, etc retain continuity through transitionPartner to the Area Service Leader, Manager of Service Operations, and Region operations Specialist to meet Daily Management goals.Work within all related systems: CRM, FX, web tools/reports, and legacy and Support Central systems to manage and complete all work.Handle all types of work submitted into the department whether Imaging, multi-vendor, or PCS as needed.Support proactive parts escalations and down customer system execution.Maintain install database accuracy by supporting field team and external customers via phone and email.Work closely with field service sales and service operations to resolve technical and process-related issues.Effectively manage and prioritize various projects with minimal supervision.Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management PolicyComplete all planned Quality & Compliance training within the defined deadlines

Waukesha County Technical College

Associate of Science - AS, Criminal Justice/Police Science