Korada Sai Surya

About Korada Sai Surya

Business & Operations Analyst with 3.5+ years of experience in US Mortgage and Banking Operations, supporting consumer, business, commercial, and corporate lending portfolios. Experienced across the end-to-end loan lifecycle including loan structure review, loan setup, processing, title review, funding, closing, post-closing, and servicing operations. Currently working in Mortgage Banking Operations, collaborating with cross-functional teams and US banking stakeholders to improve operational efficiency, maintain SLA compliance, and enhance reporting visibility. My experience includes KPI monitoring, operational reporting, stakeholder communication, and process improvement initiatives to optimize mortgage servicing workflows and delivery performance. I am currently pursuing an MBA in Analytics & Data Science and developing strong skills in Advanced Excel, SQL, Power BI, and data-driven operational analysis to support business decision-making. Interested in opportunities in: • Business Analysis • Banking & Mortgage Operations • Data & Operations Analytics • Process Improvement & Operational Excellence

Experience

1. Spe - Default Servicing

   Cognizant

   Mar 2026 — Present · Hyderabad, IN

   Senior Process Executive (Hybrid BA Role)| US Mortgage Tax Operations​Tax Domain Expertise & Operations:​Manage end-to-end Tax Updation and Validation for diverse portfolios including Consumer, Business, Small Business Administration (SBA), and Commercial Corporate Banking.​Execute complex Setups and Bill Reconciliations for all US mortgage tax types: County, City, School, Water, Sewer, Garbage, Delinquent, and Supplemental taxes.​Oversee the accuracy of disbursement cycles to ensure zero-loss tolerance and compliance with state-specific tax regulations.​Business Analysis & Strategy:​Process Mapping: Analyze existing tax workflows to identify bottlenecks in reconciliation and implement automated validation checks.​Data Translation: Act as a functional bridge between technical teams and operations, translating complex tax data into actionable reporting for stakeholders.​Risk Mitigation: Conduct root-cause analysis on delinquent tax spikes and provide data-driven recommendations to reduce penalty exposure.​Cross-Functional Collaboration: Partner with IT and Finance departments to streamline the integration of municipal tax data into the core banking system.​Technical & Domain Skills​Banking Verticals: Consumer Banking, SBA Loans, Commercial & Corporate Real Estate.​Tax Specializations: Delinquent/Supplemental Tax Handling, Escrow Analysis, Municipal Bill Auditing.​BA Toolkit: Requirement Gathering, Process Improvement (Lean/Six Sigma), Data Visualization (Power BI), SQL, and Python for data validation.​Compliance: Knowledge of US Mortgage Regulations (RESPA/TILA) related to tax servicing.

Education

• Aditya Educational Institutions

  Bachelor of Business Administration - BBA, Finance and Financial Management Services

• Manipal University Jaipur

  Master of Business Administration - MBA, Analytics and Data Science