Koodsha Manjaro

Experience

1. Customer Service Advisor

   bet365

   Aug 2023 — Present · Mt. Laurel, NJ, US

   Assisting and providing an enjoyable experience for our customer base- Investigating customer inquiries through internal tools, liaising with internal departments, and escalating through the Customer Service team- Communicating effectively and efficiently with our customer base through Live Chat, telephone and email- Responding to customer requests and complaints in a timely and courteous manner by providing a resolution- Performing internal tasks to help enhance the customer’s perspective of our platform- Displaying a strong understanding and awareness of policies, procedures and licensing requirements- Promoting responsible gambling- Ability to work well individually and in team settings- Excellent verbal and written communication skills- Excellent listening skills- Passion for delivering exceptional customer service- Willingness to learn and grow your own knowledge- Close attention to detail- Ability to multi-task in a fast paced environment- Effective and creative problem solver- Efficient typing, literacy and numeracy skills.

Education

• Burlington Township High School

  High School Diploma

  2014 — 2018

• East Stroudsburg University of Pennsylvania

  Bachelor's degree, Entrepreneurship/Entrepreneurial Studies