Konstantin Shadrin

WORK HISTORY

EDUCATION

ABOUT KONSTANTIN SHADRIN

Experienced professional with over 12 years of experience in IT (Information technology) including Telecommunications industry. I have held variety customer facing and leadership/ Team management roles learning quickly to adapt to responsibilities while excelling and challenging the status quo in each of these. Coaching, facilitating change management, analyzing data and implementing changes, priming multiple business projects adding value to the department and additional stakeholders, leading and managing the teams of over 13 members while promoting effortless customer experience with a strong focus on likelihood to recommend/ NPS score are few among many initiatives that I have been driving throughout my career. • Over 7 years in managing/administering SaaS/ Cloud Support environment acting as a G Suite/ Google Workspace expert. I have been providing technical expertise to top Google premium partners while contributing to industry\'s best customer satisfaction score (consistently over 90%). Demonstrating solid experience and proven record of success while providing B2B technical support for Premium Google customers allowed me to become part of one of the highest valued and challenging Gmail team. It allowed me to further develop strong problem-solving, analytical and decision making skills. • At Softchoice, I am constantly involved in pre and post sales activities working with my internal teams as well as strategic partners and customers. It allowed me to understand sales pipeline and various driving factors, methodology and variety of factors playing crucial role in sales pipeline. I am currently wearing multiple hats and performing duties of Customer Engineer, Customer Success Manager, Technical Account Manager, Pre-Sales Engineer, Project Manager, Program manager, Business Analyst and technical advisor.