Alexey Konovalenko
Head of Customer Relations Department @Cft
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WORK HISTORY
Head of Customer Relations Department @Cft
Responsible for all sales activities, departments and personnel involved in CFT Customer Relations Department- Provide leadership to the day-to-day operations of the Customer Relations Department while maintaining focus on the company’s strategic goals- Produce Annual Revenue Plan, Marketing Budgets and Forecasts- Produce Action Plan related to the Revenue Plan to ensure Revenue Plan objectives are achieved- Motivation and coaching of the sales staff- Allocate accounts and territories, communicate targets and set objectives- Establish performance goals for all sales staff and monitor performance on a continual basis- Develop and/or maintain and improve business relations with all customers of the Company- Lead sales related corporate projects in Russia and CIS region- Review regularly activity reports of Sales personnel to ensure targets and Sales objectives are being met- Review regularly the Public Relations activities to ensure high awareness of the Company in the local and national media- Ensuring high levels of customer satisfaction within the assigned accounts; acting as a point of escalation for issues between CFT and customers- Manage the development of new products and services, oversee the development of new marketing strategies- Prepare and design annual & monthly sales budgets including the allocating of sales targets to the different channels, products, and geographical market segments and actively co-operate while preparing annual budget for the company- Monitor the sales performance of competitors and gathering relevant market intelligence to ensure that the company maintains and develops its competitive position- Submit regular sales reports to management in line with current company practice- Work with Human Resources on manpower planning and management needs- Work with Director of Finance in the preparation and management of the Department’s budget- Attend, host and speak at appropriate marketing events
EDUCATION
Military Academy of Foreign Languages
Honours Degree, Foreign Languages, History, Politics and Culture
SKILLS
ABOUT ALEXEY KONOVALENKO
Head of Acquiring Outsourсing Services at INPAS
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