Koniri Chandrika

WORK HISTORY

EDUCATION

ABOUT KONIRI CHANDRIKA

Overall 9 years of experience in Quality & Operations. Worked in different modalities in Banking, Telecom, Digital Insights and Digital Marketing.Overseeing day-to-day operations while ensuring that service delivery meets established quality standards. This role involves managing a team, monitoring performance metrics, ensuring compliance with SOPs, identifying process improvement opportunities, and leading quality assurance initiatives.Key Responsibilities and Experience:Supervise and manage daily activities of the operations team.Allocate tasks, monitor progress, and ensure timely completion of deliverables.Ensure adherence to company policies, procedures, and KPIs.Report operational issues and suggest improvements to the management.Manage scheduling, attendance, and resource planning.Monitor calls/processes/documents (as applicable) to ensure adherence to quality standards.Conduct regular audits and provide feedback to improve performance.Identify root causes of quality issues and recommend corrective actions.Provide coaching, mentoring, and training to team members.Foster a positive team environment focused on accountability, integrity, and collaboration.Resolve conflicts and promote effective communication within the team.Prepare and present daily/weekly/monthly reports on operational performance and quality metrics.Collaborate with cross-functional teams for process optimization.