Kondaraju Rudraraju
Associate Engineer @Virtusa
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WORK HISTORY
Associate Engineer @Virtusa
Hyderabad, IN
As a ServiceNow Developer at Virtusa Consulting Services Pvt. Ltd, contributed to the successful implementation, customization, and enhancement of ITSM modules for the Bank of Montreal. Led core configuration and automation efforts using Business Rules, Client Scripts, UI Policies, and Flow Designer, resulting in a 30% reduction in manual workload through process automation and optimized workflows.Worked extensively on the Incident, Change, and Problem Management modules—leveraging import sets, transform maps, and ServiceNow APIs—to streamline data operations and ensure high data integrity. Played a key role in re-engineering incident processes, which achieved a 25% decrease in average resolution times and significantly improved stakeholder satisfaction.Designed and managed custom catalog items and SLA schedules aligned with business calendars, ensuring compliance across different time zones. Created actionable reports and dashboards to provide real-time visibility, enabling a 20% boost in team productivity by helping leadership proactively address trends and bottlenecks.Demonstrated adaptability and teamwork in a fast-paced environment, consistently delivering solutions that support continuous service improvement and operational excellence within ServiceNow.
EDUCATION
Rajamahendri Institute of Engineering & Technology, Bhoopalapatnam, Near Pidimgoyyi, Rajahmundry)
Bachelor of Technology - BTech
ABOUT KONDARAJU RUDRARAJU
Here is an updated LinkedIn summary for Kondaraju Rudraraju, reflecting nearly 4 years of experience:ServiceNow Developer with 4 years of experience designing, customizing, and optimizing ITSM processes for large enterprise clients. Proficient in technical ServiceNow components including business rules, client scripts, UI policies, UI actions, catalog items, Flow Designer, and key APIs. Successfully improved Incident, Change, and Problem Management workflows, resulting in enhanced service delivery and customer satisfaction.Certified ServiceNow System Administrator and Oracle Java SE 8 professional, recognized for strong problem-solving abilities and a collaborative mindset. Experienced in both independent and team-driven project environments at Virtusa Consulting Services Pvt. Ltd, currently contributing to the Bank of Montreal’s ITSM transformation. Committed to learning, innovating, and delivering impactful ServiceNow solutions.
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