Santosh. K. Kondabathini

About Santosh. K. Kondabathini

PROFESSIONAL SUMMARYA Technical and Service Management profile with 12 years in field of IT industry with working experience under ITIL frame work since 10 years. My Experience includes both with in banking sector and Service sector. With strong knowledge in Server, Network and Security infrastructure in Global-Continental range business sectors. Well versed in ITIL methods, processes, strategic technology infrastructure planning and developing cost effective solutions to meet customer business requirements. Possess Project transition and Project Piloting experience.PERSONAL ASSESSMENT• A self-motivated individual, good team leader, efficient team player who motivates and builds technical teams.• Able to communicate information effectively and confidently at all levels.• With strong experience I have acquired strong leadership, managerial skills, approachability & create appropriate communication paths to teams. • An individual who is very committed, practical, honest and reliable.PROJECT TRANSITION EXPERIENCEHandled transition of Projects as Transition Engineer in Network Management team which involves kick-off meetings, follow-up meetings, Knowledge transfer on process, documentation, standard version controls,setting ups KPI’s, SOW’s, JD’s-JO’s of Team, SLA-PLA-OLA discussions with Project Engagement managers.• VOLVO IT –SWEDEN in Service Production IP Network Management in Oct 2010.• HSBC Technology Services Europe HTSE– UK in Networks & Telecoms CSS in Nov 2007.• HSBC North American Holdings - HNAH - US Wintel Server Support -IT Ops in Nov 2006.Worked on couple of lean Six sigma projects & Six Sigma Yellow belt projects as Project Member & Analysis team which effected in Company Cost saving element.Projects Piloted till date.•US-ESG Wintel Server Support Team in HSBC India GR.•UK-Networks & Telecoms -CSS-IT Infrastructure in HSBC GR.•Global Network Management - Global I&O Team in VOLVO IT India.

Experience

1. Escalation Manager - Ems

   AT&T

   Jul 2023 — Present · Hyderabad, IN

   EMS ONE-ISE is BU which manages more than 500+customers# Being Escalation Manager, responsible to pursue all C level/Dir level Escalations.# Handling Business/Operations/Production/Financial/Brand/Relationship/Contract Impacting outages.# SASE, SDWAN, VOIP, Security, Legacy, Private /Integrator Cloud, Circuits, Datacenter related Networks.# Overseeing lifecycle of Outage within Escalation loop to Restoration.# Handling tools health, network monitoring, alert enrichment/enhancements & Co-relation related.# Part of vendor integrations,inventory, co-ordination, testing & GoLive of e-bonds/API for ticketing.# Part of Automation, IDEAtion thinktank for AI integrations & Predective analysis within Domain scope.

Education

• GrowthSchool

  Certified Course on Generative AI MasterMind, Information Technology

• ZOOM Technologies

  Job oriented training, Computer -Systems Networking -OS-Messaging

  2004 — 2005

• Sikkim Manipal University - Distance Education

  M.B.A, Information System

  2009 — 2011

• Amaravathi Grammer School

  10th Class, S.S.C

  1997 — 1998

• Osmania University

  Diploma, Mechanical Engg

  1998 — 2001

• University of Allahabad

  B.Sc(Comp), Computer Science

  2002 — 2005

Skills

• Service Management
• Service Desk
• Technology Services
• Infrastructure
• Data Center
• Microsoft Technologies
• Troubleshooting
• Network Administration
• Cisco Technologies
• Problem Management
• Solaris
• Networking
• System Deployment
• Servers
• Itil
• Security
• Incident Management
• Bmc Remedy
• Wan
• Vpn
• Tcp/Ip
• Service Operations
• Sla
• Itil Certified
• IT Service Management
• Unix
• IT Strategy
• Windows Server
• Hardware
• Ccna
• Telecommunications
• Itil Process Implementation
• System Administration
• Firewalls
• Management
• Itil Implementation
• Itil Process
• Information Technology
• Six Sigma
• Software Installation