Komlan Miwodor Cerinct

Information Technology Support Specialist @Texas Oncology

Richardson, TX, US

Patched security vulnerabilities, tested system protection strategies, and verified access control policies for staging and production environments- Participated in company-wide Cisco VoIP deployment, including creating user accounts and troubleshooting VoIP-related issues- Configured, administered, and recovered Domain Controllers in a Windows Server AD environment; maintained and organized cable closets, and created necessary cable patching- Maintained, administered, and upgraded enterprise servers for company-wide users- Assisted field technicians using remote access utilities such as MS Remote Access, VNC, and SSH; documented all work performed through a ticket tracking system- Collaborated with team members to develop effective technical solutions and provided analytical and technical assistance to leadership for continuous improvement of IT solutions- Administered and monitored customer infrastructure to ensure network and computing systems remained available during production hours- Conducted scheduled server/network patching and optimized hardware resources for optimal operations- Served as the primary IT contact for hardware and software vendors regarding RMAs- Managed, support multiple sites.

Collin College

Cybersecurity

Hillcrest High School

High School Diploma