Komal Pareek

About Komal Pareek

I work at the intersection of real estate sales, customer experience, CRM operations, and revenue execution.My strength lies in building and running repeatable conversion systems across the full customer lifecycle, from lead qualification, site visit management, follow-up strategy, objection handling, booking closure, documentation readiness, post-sales coordination, customer journey governance, escalation management, and handover support.At Mahima Group, I have been closely involved in Ecovista’s site visit-to-booking execution while also driving booking-to-handover process control. This has required tight coordination across Sales, CRM, Projects, Legal, Finance, and Customer Support to improve conversion quality, reduce avoidable escalations, accelerate closures, and strengthen customer satisfaction.I bring an on-ground understanding of what actually moves numbers in residential real estate: faster response time, disciplined site visit conversion, sharper follow-ups, cleaner documentation, stronger interdepartmental coordination, and better post-sales service. I am especially effective in roles that need both front-end sales ownership and back-end customer experience rigor.My focus areas include:Residential Sales | Real Estate Sales | Luxury/Premium Housing | CRM | Customer Experience | Post-Sales | Presales | Site Visit Conversion | Booking Closure | Lead Management | Sales Operations | Customer Journey | Escalation Resolution | Handover Coordination | Cross-Functional Coordination | Revenue GrowthI am open to opportunities in Sales, Customer Experience, CRM, Customer Success, Sales Operations, Presales, Post-Sales, Channel Sales, Business Development, and Revenue Operations across real estate, proptech, construction, interiors, and allied sectors.#SalesManager #RealEstate #Experience #Growth#Customerexperience

Experience

1. Sales Manager

   Mahima Group

   Jan 2025 — Present · Jaipur, IN

   Owned lead qualification, visit scheduling and closures for Ecovista, converting 150 site visits into 14 bookings in the last 90 days.Improved lead-to-visit conversion through sub-10-minute speed-to lead, 7-day follow-up cadence and WhatsApp collateral pack, reducing high-intent drop-offs.Increased closure velocity by using objection playbooks and manager-led closure calls, improving token-to-agreement movement and reducing cancellations.Also While working as Customer Experience Manager,Owned booking-to-handover customer journey using a single tracker for docs, milestones and escalations across Sales, Projects, Legal and Finance, reducing repeat calls and improving customer experience.Implemented SLA-driven post-sales ticketing and weekly closure reviews, closing most standard issues within 72 hours and reducing repeat escalations.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Master of Business Administration, International Business

• Banasthali Vidyapith

  Bachelor of Arts - BA, Humanties