Komal

About Komal

Who am I? A client Engagement and Success professional with experience across B2B SaaS, account management, and operations who values clarity, consistency, and building relationships that hold steady even when things get complex.What do I do? I support enterprise and mid-market clients across their lifecycle from onboarding, adoption, reviews, escalations, and renewal conversations. I act as a central point of contact, keeping expectations aligned and partnerships on track.How do I do it? I work closely with Sales, Product, and Operations, using data and context to guide conversations. I focus on proactive communication, structured reviews, and staying calm and solution-oriented during high-stakes discussions.How did I create an impact? I’ve contributed to near-100% retention, supported renewals, and strengthened overall account health. I’ve also helped improve internal coordination and the quality of client communication.I do not just stop here. I aim towards take on more strategic ownership around value realisation and long-term partnerships.

Experience

1. Assistant Manager - Client Engagement

   Pod.Ai

   Apr 2024 — Present · Gurugram, IN

   Drove customer value realization in a SaaS environment by aligning product capabilities with client business outcomes. • Acted as the primary post-sales partner for enterprise accounts, ensuring seamless communication across teams. • Strengthened account stability through proactive risk identification and structured follow-ups, enhancing client trust and engagement.

Education

• Jamia Hamdard

  Bachelor of Business Administration - BBA