Komal Shirole

About Komal Shirole

I have experience in L1 and L2 Application Production Support. My expertise includes LINUX, SQL, Oracle, ITIL, Shell Scripting, WebLogic, AWS, and Docker. I am proficient in troubleshooting and resolving issues and have a strong understanding of production environments. I am available to start immediately and eager to apply my skills to contribute to a dynamic team.

Experience

1. Application Production Support Engineer

   Textcode Intelworks

   Apr 2022 — Present · Pune, IN

   I was responsible for monitoring applications in production to ensure smooth operations. I have strong problem analysis and resolution skills, and have worked in multi-platform environments. I provided L1 and L2 support for application and production issues, handled batch failures, and worked on the L1 environment. Additionally, I supported database production issues reported by customers, ensuring timely resolution to minimize impact on operations. I conducted system studies and collaborated with team members for maintenance, enhancement, and change request support. I also debugged Linux and crafted SQL queries for effective database monitoring. Furthermore, I managed project delivery, ensuring timely updates to customers and business teams. I handled change requests within the defined SLA and coordinated with the team for maintenance and support to ensure that all servers and applications ran smoothly. Additionally, I monitored CPU and memory utilization, proactively avoiding errors and escalations and participated in impact assessment meetings for production changes to minimize disruption to operations. Lastly, I escalated issues to development and higher-level support teams for prompt resolution.

Education

• S.M. Shetty College- Degree Section

  Bachelor's degree (IT)

• University of Mumbai

  Bachelor's degree (IT)