Komal Sharma
Cisco TAC || Security
- Role
- Professional i at Capgemini Engineering
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
Experience
Professional i
Nov 2023 — Present
Provide advanced technical support to Cisco customers and partners, specializing in next-generation firewall solutions such as Cisco Firepower Threat Defense (FTD) and Cisco ASA. Troubleshoot and resolve complex issues including connectivity failures, performance degradation, and configuration errors related to FTD and ASA platforms. Perform in-depth analysis to determine root causes and implement effective solutions. Respond to customer queries and assist with product configuration to ensure optimal functionality. Offer expert guidance on the configuration and deployment of Cisco firewall solutions, aligning with customer-specific requirements and best practices. Troubleshoot and configure Cisco Email Security Appliance (ESA) series including C195, C395, C695, C100v, C300v, and C600v, addressing a wide range of email security issues such as: security engine failures, spam filtering, AMP and URL filtering, spoofing prevention, security policy enforcement, content filters, OS upgrades, appliance migrations, work queue and delivery queue issues, application faults, and latency-related problems. Ensure high levels of customer satisfaction by delivering effective communication, timely resolutions, and strong problem-solving capabilities.
Education
Guru Gobind Singh Indraprastha University (GGSIPU), Delhi
Bachelor of Computer Applications
Guru Gobind Singh Indraprastha University
Bachelor's degree, Computer Science
2017 — 2020
A. V. N Senior Secondary School
High School Diploma
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