Komal Nehru
Six Sigma Green Belt | Experienced Team Leader Driving Operational Excellence
- Role
- Operations Manager at Datarare Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Komal Nehru
Highly accomplished and results-oriented professional with 10 years of extensive experience in customer service. Proven success in managing and leading teams of up to 25 employees, ensuring exceptional customer satisfaction. Adept at handling diverse client requirements and resolving complex customer issues. Exceptional communication and interpersonal skills, with a track record of building and maintaining strong client relationships. Results-driven and strategic thinker, consistently surpassing goals and expectations. Committed to delivering exceptional service, enhancing customer experience, and driving business growth.
Experience
Operations Manager
Aug 2024 — Present · Indore, IN
Managing end-to-end operations for international banking and e-commerce customer support processes with a 100+ member team. Responsible for SLA compliance, service delivery, performance management, and client satisfaction. Successfully improved CSAT by 14%, quality scores by 11%, and reduced shrinkage and attrition through targeted operational and engagement initiatives.
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration (M.B.A.), Human Resources Management and Services
2010 — 2012
GGSIPU
Bachelor’s Degree, BBA (Banking and insurance), A
2007 — 2010
Skills
- Sourcing
- Vendor Management
- Mis
- Employee Relations
- Team Building
- Management
- Recruiting
- Talent Acquisition
- Team Management
- Performance Management
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