Komal Narula
Head of IT Infrastructure @TTEC
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WORK HISTORY
Head of IT Infrastructure @TTEC
US
Spearheaded global IT transformation initiatives delivering $20M+ in cost productivity, powered by cloud migration, SASE, 100% SD-WAN rollout, and AI/LLM adoption across the enterprise—Led vendor strategy and commercial negotiations, achieving $15M+ in annual savings through optimized sourcing, vendor consolidation, and strategic partnerships—Eliminated legacy MPLS architecture, migrating a users in 40+ sites global footprint to a Direct Internet Access (DIA) model, fully automated via SD-WAN, enhancing agility and resilience—Drive Architecture with end-to-end IT infrastructure and security modernization, embedding a “Secure by Design” + “User Experience First” mindset across cloud and on-premise environments—Led automation initiatives across cloud, on-prem infrastructure, and data centers, eliminating repetitive manual tasks, improving operational efficiency, and enabling teams to focus on innovation and strategic delivery.
ABOUT KOMAL NARULA
Extensive leadership experience in both corporate and customer-facing global roles in…
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