Komal Maurya

About Komal Maurya

Komal Morya Training and Development Manager | Customer Service Expert Driving Organizational Growth through Training ExcellenceI am a dedicated Training and Development Manager with a background in Customer Service. My passion lies in empowering individuals and organizations to excel through tailored training programs and top-notch customer experiences.Key Skills:o Customer/Client Serviceo Curriculum Developmento Team Managemento Presentation Skillso Process and Quality Alignmento Business and Customer Focuso Coaching and LeadershipWork Experience:o Customer executive ( November 20••••20 )o Designed comprehensive course curricular and training materials.o Led training initiatives for sales associates, resulting in improved customer service and sales performance.o Implemented Human Capital Management tools and employee training programs.o Conducted recertification training, achieving a 100% pass rate.o Provided coaching and support to enhance leadership and management skills.o Senior Sales Executive at Gomechanic (Nov 2019 - December 2021)o Generated leads and educated customers about products and services, resulting in increased sales.o Training and Development Manager at GoMechanic (January 2021 - Present)Achievements:o Aligned as a Single Point of Contact (SPOC) for a workshop organized by Mobil India.Certificates:o Sparen and Gewinn Consultationo Intensive course in Advance Lean SIX Sigma Yellow Belt CertificationAcademic Qualifications:o Pursuing M.A. in English Literature from IGNOUo B.A. in English (Hons.) from Delhi Universityo Higher Secondary from Govt. Girls Senior Secondary School, 2014o Class 10th from CBSE, 2012Personal Details:o Date of Birth: 3rd November 1995o Gender: Femaleo Nationality: Indiano Email: k••••••••@gmail.como Telephone:+91••••••••33o Linguistic Abilities: English, HindiExtra-Curricular Activities:Volunteer for AARODHYA Dance club | Shyamlal college, Delhi University | 2016-18o Actively participated in the Shyamlal University Dance Club for three years, specializing in contemporary and hip-hop dance styles.o Collaborated with a diverse team of dancers to choreograph and perform routines for university events, talent shows, and local competitions.Team Captain | University Debate Club | 20••••18o Led a team of 15 members to victory in regional debate competitions, emphasizing effective communication and critical thinking.o Organized weekly debate training sessions, improving members\' public speaking abilities and research skills.

Experience

1. Process Trainer

   Spinny

   Mar 2025 — Present · Gurugram, IN

Education

• Indira Gandhi National Open University

  Master's degree

  2022 — 2024