Komal Joshi

About Komal Joshi

As a Support Analyst at Citi, I leverage my 9+ years of experience in business analysis and support to deliver high-quality solutions for complex and critical issues in global ICG production support. I have a master\'s degree in computer science and IT, and I am certified in IBM UrbanCode Deploy, a tool that automates the deployment of applications across multiple environments.I support clients all over the globe using the follow the sun global model, and liaise with the tech team and the business analysts in the project team. I also monitor and react to system level tools and alarms, such as ITRS and AutoSys, and write database queries using SqlDeveloper for troubleshooting, issue resolution, or ad-hoc information. My goal is to provide excellent customer service and ensure the smooth and efficient operation of the TTS applications, such as TRIMS, Letter of Credit, Billing Trade, and Exports.

Experience

1. Assistant Vice President

   Citi

   Jan 2025 — Present

Education

• Saurashtra University

  Master of information Technology , Computer Science

  2011 — 2013

• Kendriya Vidyalaya

  Schooling

  1995 — 2006

Skills

• Business Strategy
• Client Relations
• Business Process Improvement
• Campaign Strategies
• Sql
• Sales Management
• Negotiation
• Marketing Strategy
• Market Research
• Sales
• Mysql
• International Sales
• Html
• Customer Satisfaction
• Customer Relationship Management (Crm)
• Cascading Style Sheets (Css)
• Strategic Planning
• Web Technologies
• Strategy
• Business Development
• Java
• Interpersonal Communication
• Proposal Writing
• Business Planning
• Requirements Analysis
• Business Analysis
• Sales Process
• Communication
• Direct Sales
• Management
• Program Management
• Project Planning
• Entrepreneurship
• Project Management
• Teamwork
• Crm
• Team Management