Komal Jain

Experience

1. Assistant Manger - Operations

   Swiggy

   Nov 2015 — Present · Chennai, IN

   Strategy and planning : Assisting top-management in developing operations strategy for effectively scaling the operations. Liaising between the strategy team and implementation team.• Implementation : Design processes, optimise operations and effectively launch and implement various operations strategies for the company. Proactively collecting feedback and responsible for tweaking processes to make them robust.• People management : Responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy.• Customer experience : Responsible for fire-fighting in times of crisis and also responsible for setting high standards of customer experience. • Data Analysis : Analysing data to make call-outs to the Sales, Vendor Management, Field Operations departments, underlying areas of improvement and concern for each.

Education

• MOP VAISHNAV COLLEGE FOR WOMEN

  Bachelor of Commerce (B.Com.), Accounting and Finance

  2010 — 2013

• Loyola Institute Of Business Administration

  Marketing/Marketing Management, General

  2015 — 2016